COMMITMENT POLICY

Food & Provisions NYC requires a minimum commitment of one season. We build the delivery calendar around holidays and the New York City School calendar. The Summer season is 8 weeks long, and Fall, Winter and Spring are each 12 weeks long. Once you sign up, you are required to adhere to the payment schedule of your choosing for the duration of that season.

RETURN POLICY

To best work with our local farmers, vendors, and producers, we are unable to offer a refund or a cancellation of the seasonal commitment once we are within 7 business days from the start of each season. Prior to 7 business days, we are happy to offer a refund, less a $100 processing fee.

DELIVERY 

Deliveries will be made each Sunday evening between 5-9 PM. No exceptions can be made and it is entirely your responsibility to either be available to accept the delivery, or to make arrangements for Food & Provisions NYC to key into your home and place the food in your refrigerator. In this case, we require that adequate room be made available in your refrigerator to ensure fast and easy drop off for our delivery person. A $25 fee will be assessed if adequate room is not available in your refrigerator, requiring rearrangement by our delivery person. If you are not home to accept delivery and you have not made arrangements for Food & Provisions NYC to enter your home, your delivery will be donated to a family in need and no refund shall be given.